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cake fell after customer left with it - what to do - Page 4

post #46 of 61
Oh, I would still do the wedding cake alright..but I would require my money up front..and make sure to include a delivery fee and make it clear that YOU alone deliver and set up your wedding cakes, if she was dishonest about what happened to the other cake..I would cover my butt in any future dealings with her.
To do what you truly love is to never work!
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To do what you truly love is to never work!
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post #47 of 61
Thread Starter 
tye - I didn't have to respond. When she asked if I had heard - the caterers wife looked at her and said "Oh, she dropped it?" Then the aunt just smirked and shook her head kind of like uh hu! (sp) icon_biggrin.gif

Debbie
Hope your day is a piece of cake!
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Hope your day is a piece of cake!
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post #48 of 61
I'm going to have to stop being so shocked when I read stories like these. But really it just surprises me that so many folks are so nonchalant about lying and putting all the blame on the decorator when in fact they are the ones to blame. Seriously. She probably felt like a big dope for dropping the cake and figured it would be easier to blame the one person who couldnt be there to defend herself than it was to admit her mistake.

Well at least you know the truth now, though it wasnt hard to figure it out in the first place but its always nice to know.
post #49 of 61
I'm with you, LNW. I have found that so many people lie like it's just as natural and normal as discussing the weather. I hate people like that.

No wonder she didn't want you to come over and fix it, Debbie. You would have seen right away that the damage the cake incurred wasn't from sliding.

Jeez.
~ Sherri
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~ Sherri
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post #50 of 61
I can't believe they could call you with a teary voice and fabricate that big fat lie!

I got a little bit confused. Who dropped the cake? The aunt? The caterer's wife? The mom of the birthday person? Sorry, I'm a bit slow at this time of the day.

Inma

Ps: I'm so sorry you spent such a bad few days doubting your talent as a decorator!
post #51 of 61
Debbie, thanks so much for your final resolution to the GREAT CAKE CAPER. I just got the kids to bed and raced downstairs to find out. I've been thinking about this on and off all day. You must be so relieved to have heard the true story. I'm still waiting to hear from my lady to see how the "upside down ice cream cake" went on Sunday and to find out if her DH is still in one piece!!! icon_rolleyes.gif
post #52 of 61
Thread Starter 
Good luck to you jlh!
I'm just glad it's over!

Deb
Hope your day is a piece of cake!
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Hope your day is a piece of cake!
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post #53 of 61
This was a very entertaining thread!!....sorry you went through it but I'm so glad it worked out for you.......

BTW...I also smush my cake as soon as it comes out of the oven if it has a dome...
If the sides of the cake haven't risen over the sides of the pan, then I take a pot or pan that is a bit smaller than the cake pan (place a sheet of parchment on the cake) and press down gently. icon_smile.gif
post #54 of 61
Thread Starter 
It's worked out great for me doing that!

Deb
Hope your day is a piece of cake!
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Hope your day is a piece of cake!
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post #55 of 61
Hey I also smush my cake if it has domed after baking, but I lay a clean damp cloth over the cake and press gently with my hands. I do this as soon as it comes out of the oven and the cake will even out very nicely.....I got this hint from another cake site and I use it all of the time.
Debbie
post #56 of 61
Some people just don't understand that making a cake is more than making a cake. When you put your heart in it, it becomes more than a cake. I treat mine like little babies when they are finnished. How they are touched, moved, handled, ect... I'm sure you felt worse than she did about the cake. I wouldn't offer the refund either. It's more than just a cake!
post #57 of 61
Thread Starter 
You're right! The caterers wife said "you couldn't tell how much work you put into the cake by the time they got done with it". I was very disappointed! It's the first cake I didn't show off a picture of at work.

Debbie
Hope your day is a piece of cake!
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Hope your day is a piece of cake!
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post #58 of 61
You did everything you could and that you
were supposed to do.
I am curious though about your raspberry filling.
I made 2 kinds and the client didn't like them.
Care to share your recipe for raspberry filling?
Would be appreciated.
Vicki
Loving this site
Vicki
Long Beach, NY
"No one likes a BULLY"
"Treat People How You Want To Be Treated"
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Vicki
Long Beach, NY
"No one likes a BULLY"
"Treat People How You Want To Be Treated"
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post #59 of 61
Thread Starter 
Thanks! I've used rasberry jam and i've used the pastry filling that comes in a sleeve. I personally like the jam best but haven't had any complaints on either.

Debbie
Hope your day is a piece of cake!
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Hope your day is a piece of cake!
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post #60 of 61
I think you did everything you could. I mean for us cakepeople, we have common sense to never hold a cake by the sides, never hold it in your lap, never place it on a car seat, and never drive and brake like a maniac with a tiered cake on board.

Non cakepeople don't know the basics so its our job to let them know how to handle the cakes.

I personally don't deliver my cakes unless it's to be assembled on site and I charge extra for that. When they do come to pick up their orders, I show them that the cake is perfect and undamaged and then I box them up and help them take it to the car. I usually have typed up instructions of things to do and not to do with the cake. I also make them sign a waiver that they picked up the cake in perfect condition so I have proof in case they complain.

I would personally not offer a refund and would just give my sympathies. You did the right thing by not cracking and giving in. Some people just have to try to put one up over you if they can. Like this lady that even had the audacity to blame you. Ha!

I'm sorry you had to doubt yourself because of this incident...we try our best but sometimes there are people that will never be satisfied. Just sympathize with those unfortunate souls and concentrate on the good things that have been said about your creations.

Hope the wedding cake went well and please post pictures! Would love to see more of your work.

Long live Cake!
I dream in Cake!!!
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I dream in Cake!!!
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