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cake fell after customer left with it - what to do - Page 3

post #31 of 61
So sorry about this! What a disappointment for all. I have to add my weekend story regarding customers and mishandling of our precious cakes. I worked all week on an 11x14 ice cream cake. I delivered it since I was in the area Saturday morning. She wasn't home, so DH answered door. He opened their deep freezer...no stable place for the cake. I suggested he go inside and get a cookie sheet. He did, but it was a small one. He tossed the cake into the freezer and the box tipped backwards...it came right off the cookie sheet. He didn't even try to re-shuffle the other freezer contents or anything. He literally tossed the box in there. It was frozen, so I'm just hoping the cake will defy gravity and stick to that cake board!!! I figured the same thing like everyone else has stated in this post...it was FINE when I gave it to him. If she is unhappy about a smashed cake, she can take it up with him.
post #32 of 61
Thread Starter 
You guys are great for support! (I knew I could count on you!)

I also had a wedding consult on Saturday (I used the same buttercream and the same rasberry filling and the same batter as the disaster cake) and they signed and left me a deposit. I was excited and then when I got the call about the cake mishap - I started worrying about my abilities and the wedding cake. I'm feeling better about that now! I also received a call Friday evening about signing a contract for a wedding cake I met about a few weeks ago! That's two more wedding cakes!

Debbie
Hope your day is a piece of cake!
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Hope your day is a piece of cake!
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post #33 of 61
Thanks for the info, Debbie.

Your cakes are just beautiful - sorry this happened to you.
Cake...it's not just for breakfast anymore!
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Cake...it's not just for breakfast anymore!
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post #34 of 61
Your abilities as a cakemaker are no question here, that cake was perfect when you gave it to your customer. She obviviously is either braindead or just doesn't know how to drive carefully.

You offered to come over and try to patch up the cake, she refused, what more could you have done.

If I buy plates in a shop and break them in the boot of the car on the way home I don't expect the china shop to replace them.

Congrats on the Wedding Cake Order.
post #35 of 61
Im very interested to know what will happen when you see these people at work.

I certainly don't think you should give them *any* money back, this would be admiting that you had done something wrong, when you did everything right.

I have many customers pick up cakes from my place, because i charge delivery, some people just dont want to pay for it. When they pick it up, i tell them, the cake has to travel flat, has to be in a cool place and they have to drive very carefully with it, no sudden stops and no sharp turns. I show it to them, show them the way to take it out of the box without damaging it etc. If after i've told them all this, they cake is destroyed, then it's surely nothing to do with me, especially since they didnt want to pay delivery ; )

The cake looked great by the way.
Nati
post #36 of 61
Thread Starter 
Thanks Nati and everyone else! Well, the caterers wife said that the entire cake looked like the leaning tower of buttercream but that it tasted great! She said it looked like she had slammed on the brakes. The aunt hasn't said anything and the mother is out due to her father being ill. I haven't heard any more from the girl. The caterers wife said they were laughing about it at the party and teasing the birthday boy about "see what happens when you turn 30" and stuff like that. So, hopefully not a big deal.

Thanks again!
Debbie
Hope your day is a piece of cake!
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Hope your day is a piece of cake!
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post #37 of 61
I had a lady one time come to pick up, the pink 2 tier rectangle wedding cake in my photos, and was going to put it on the BACK OF A PICKUP TRUCK!! I was like WAT icon_surprised.gif you cant do that!!! Just shows some people dont even have common sense, lolol!

~Sonya
post #38 of 61
Debbie,
I looked at your cakes and they are beautiful. Don't ever doubt your talent! You are not responsible after the product leaves your house! The cake is now the property of the cake owner. If she drives like a maniac so be it. As Sonya says, some people don't have common sense and is why Candle Companies put warnings on their product to remove the cellophane wrappers before lighting the wick, because otherwise they don't have a clue!
Award winning cake designer and fine art sculptor.

"An artist discovers his genius the day he dares not to please." ~Andre Malraux
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Award winning cake designer and fine art sculptor.

"An artist discovers his genius the day he dares not to please." ~Andre Malraux
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post #39 of 61
So sorry to hear that this happened! I always hold my breath when someone leaves my house with a cake. I can't for the life of me see how she could have messed it up with a center dowl through it! i guess some people have no clue! Congrats on the wedding cake orders though!
My drug of choice is FROSTING!
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My drug of choice is FROSTING!
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post #40 of 61
Yes, it is her fault. Something happened on the drive. It didn't JUST slide off.

You offered to try to fix it, which was the MOST you could have done. And you were NOT obligated to do that!

No refunds. Once it leaves your care, you cannot be responsible!
Disclaimer:
If by chance I use CAPITAL letters, the intention is to place emphasis on said word and by no means should be interpreted as yelling or anger!!!
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Disclaimer:
If by chance I use CAPITAL letters, the intention is to place emphasis on said word and by no means should be interpreted as yelling or anger!!!
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post #41 of 61
Thread Starter 
I was just asked by the aunt if I had heard that "(insert name here) dropped the cake". I knew it didn't just fall apart!

icon_biggrin.gif
Hope your day is a piece of cake!
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Hope your day is a piece of cake!
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post #42 of 61
See---there you go!!! Why did she lie, though? I hate that!! Did she honestly think that you would not offer to come and fix it if it could be fixed?

Anyway--I just KNEW it wasn't your fault!! You should feel vindicated!

Lisa
post #43 of 61
Thread Starter 
I don't know if I would want that wedding cake now!

Thanks everyone!
Debbie
Hope your day is a piece of cake!
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Hope your day is a piece of cake!
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post #44 of 61
It has to be attibuted to that nursery rhyme. Bake me a cake as fast as you can. Some people are so very clueless.........geez what hutspa, dropping the cake and then calling you.
Award winning cake designer and fine art sculptor.

"An artist discovers his genius the day he dares not to please." ~Andre Malraux
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Award winning cake designer and fine art sculptor.

"An artist discovers his genius the day he dares not to please." ~Andre Malraux
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post #45 of 61
i'm curious as to what your response to the aunt was..
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