Originally Posted by Kitagrl
For future reference, is there any way you can put stuff on "backorder" to where we can order everything we want and then get the stuff that's gone later?
I only ask because like this month I have made two Americolor orders for a total of like $11-$12 shipping whereas if my order could have sat on backorder I could have just gotten it when it came in....?
However I guess then you guys would be out shipping right? I am not sure how that works?
Why don't we do backordering:
1. Lower customer satisfaction levels on average when customers wait.
2. Massively more adminstrative work involved in tracking outstanding orders.
3. Back ordering makes us too reliant on our suppliers to come through.
Right now if you buy something, we know we have it in stock and we can ship it out within 24 hours and be done with it and know that you have been taken care of.