I'm doing a lady's cake for a baby shower. It's big, and expensive ($145) I'll try to attatch the pic below. She just called to ask how it was going, and asked me if it looked good. What was I supposed to say???
No, it looks like crap.
Then she asked if it was turning out the way I wanted it to. I totally said it was going to be cute, even though I'm stressing the way I always do. You know, the sides aren't perfectly even all the way around or I see a small wrinkle or crumb in the frosting. But over all, I'm thinking I'm going to be pleased. But she's got me tied up in knots now, wondering if she's going to throw a fit no matter what. I have a no refund policy, to guard against those who would demand a refund no matter how great their cake was just because they can. But I'm smelling a refund demand. And I haven't even finished it yet!! Grrrr.....
I cant see the picture........but that is weird......perhaps she is just stressed because she is spending so much on the cake, she wants to make sure things are going ok (ie that you are not going to cancel on her last minute perhaps??)....just trying to give her the benefit of the doubt..........
I couldnt' open the pic.
I might "suggest" to her in my most good-natured voice, "Honey, if you don't let me stay off of this phone and get this done, then I'm gonna have to charge you for overtime!" (Smile sweetly .... bat eyelashes!)
i wonder if she was inquiring because she wanted to change something, or cancel it, Did you ask her anything on those lines, when is it actually due?
It's lovely!! How could she not be pleased with it???!!! You have done a great job!! We are always our own worst critics! It's great!
Tone of voice is everything in that convo..did she say it in a mean way or are you interpreting that because of you being a little stressed?
That cake is amazing, absolutely wonderful and I love love love the color. She may be just as stressed as you are, that big a cake for a baby shower? How many people is she having to host? And we all know how stressful big parties are. I am sure she will love the cake, and keep us posted!
~alicia
This lady is crazy if she doesn't like that cake, it is awesome. Don't worry everything will be fine.
I think this looks terrific! Very pretty and I love the colors. I can't see where she could find any fault with it, but I understand the stressing part. I do the same thing sometimes.
Your cake is very sweet looking. You have nothing to worry about. It is the only one she will ever see like that and she will definitely get a lot of reaction when she presents it at the shower.
It is a very nice looking cake.
Claire
I have a customer, an aqquaintance, who does this to me for every, single cake I do for him. I HATE it (and always swear I won't make another cake for him because of it!). He will ask at least three times if I think I can do it, and "it better be perfect" and "well how are you going to do it?" even after I've gone over how I would do it. This is even for cheap cakes (oh yea, he will try to beat the price down to almost nothing). I have even told him before if he didn't trust me to do it, then I wouldn't do it. Although now that I've got a $40 minimum for any cakes, I don't think its going to be a problem anymore!
Your cake is amazing btw!
Your cake s absolutely adorable and worth every penny!(& more+)
Be proud, be very proud!!
It's all in your attitude.
You need to believe in what you do, your cake is great and if you don't believe it is she will sense this when she comes to collect her cake. Look proud of what you did and if she complains look at her as if she's crazy
It could also be that she is super excited about the cake and is dying in anticipation of how awesome it is going to be. I am guessing that she is just really excited and didn't know how or what else to say. You did a really good job on it. I love all of the bows.
I have a customer, an aqquaintance, who does this to me for every, single cake I do for him. I HATE it (and always swear I won't make another cake for him because of it!). He will ask at least three times if I think I can do it, and "it better be perfect" and "well how are you going to do it?" even after I've gone over how I would do it. This is even for cheap cakes (oh yea, he will try to beat the price down to almost nothing). I have even told him before if he didn't trust me to do it, then I wouldn't do it. Although now that I've got a $40 minimum for any cakes, I don't think its going to be a problem anymore!
Your cake is amazing btw!
We have customers like this at my parents shop. Jokes on them though, once we quote a job for them we always tack on an extra $20, so when they talk us down $15 they go away happy, and so do we! The extra $5?...lets call that a <naughty word> fee.
I also get that ALL the time...I get call upon call ...especially from first time buyers.
They want to know how a cake is coming along...and if you know the kind of cakes that I do ..I just want to scream at them...
"HOW DO YOU THINK IT"S GOING!!!...IT"S ONLY A (blank) CAKE FOR GOODNESS SAKE"..I"M NOT A BLOODY GYNOCOLOGIST!" lol
But, I smile sweetly and say.
"OH, YOUR CAKE IS WONDERFUL, BEST (BLANK ) I'VE MADE SO FAR"....
bwwwwwwwwwahahhaaaa!!
EDITED TO ADD:
Please don't stress, your cake is awesome! So cute and well done!
I think the cake is beautiful, the buttons, the rattle, the booties and the bows, who would not be happy with that.
No demand for a refund in a million years for that cake- or any of your cakes for that matter.
Oh, you guys are wonderful, but I goofed up!! That is the cake I'm copying, not mine! Mine has a green top tier and a couple other small adjustments. And I'm not finished yet. I will post a pic when I'm done.
I know it's expensive, especially for a baby shower, and I really shouldn't freak out, but those kinds of calls really bug me. She sounded like she was expecting me to start bawling and telling her all the problems I'm having and how she'd better not expect much.
I guess since I was up half the damn night my temper was kinda short yesterday. You guys are right, if I come off all confident it should calm her down. Theoretically....
karateka i know exactly how you feel, i got an order last year, that i was really confident in doing and then when the lady came to pay, she sounded exactly like your customer "OH is it going to look just like the picture, is it going to look good, is it this is it that??"
By the end of it i was so totally freaked out, everything that could have gone wrong did but i still managed to deliver the cake, and the customer absolutely loved it.
Anyway i dont think that your cake is expensive. I dont charge for cakes by the occasion, it depends on the size and amount of work. I wont do any three tier cakes for any less than AU$300, so i think your customer is getting a bargain for a three tier cake.
im sure it will look awesome
cheers
Nati
Well, I finished it and delivered it. And she seemed totally normal when I got there! Her husband even gave me a $10 tip!!
So unless the cake itself tastes like doodoo or whatever, I guess I passed her test.
I had a moment of anxiety when the green frosting on the top tier bulged out at the bottom when I was placing the tier on. But I smoothed it out as best I could and with all the bling on this cake I don't think it's too noticeable. I am aggravated by the bulging on the white cake....I didn't see that beforehand, I wonder if I made my cake support too low and the weight of the top tier caused it?
Anyway, the only thing that seemed to go wrong is that I forgot to give her the label I printed out. I'll just mail it. Pic posted below!
Thanks for all the moral support!!
I agree...there's nothing not to love! I love your little safety pins, are they freehanded?
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