... recently was in a similar situation. I just knew from the moment I talked to this particular woman, there would be a problem. It was a cake ordered for a 94 yr old woman. The woman ordering the cake was not interested in a cake with a photo. she had seen some years ago and didn't like the quality, I explained that I have had great success and would sent her some of my pics..but no! Ok, that's fine, we have plenty of other options. She said she would get back to me. So she didn't call back until two days before the party and said she forgot to call me and still wanted a cake and leaving the design up to me. I used the petal pan trimmed it with a pink ruffle border and put a little party hat andballoons on it and her message. When she picked up the cake from my husbands workplace, she said how beautiful it was and some of the employees were telling her she should have gotten a photo on there because they look so neat. Don't you know she called me two hours before the party and asked if I could take everything off the top and put a photo
. She said my caked looked like it was for a 4 year old, not a 94 year old. Balloons on a birthday cake.....silly me!!!!!!!
I was crushed! I was in the middle of making several other cakes and just didn't have the time to do it over, nor do I think I should have had too. It bothered me for days!
We put our hearts and souls into the cakes/cookies we make and therefore take it sooooo personal when a customer isn't happy. Anyway, these things are going to happen, just as they happen in any business. Personally...I am looking forward, not behind!!