I had to cancel a bday cake for this wknd bcause my son is very sick. He tested positive for the flu...H1N1 to be exact. He is getting better already but I didnt want to risk infecting anyone, so I explained this to the customer. Then she goes & posts it on FB! I am so Mad! I dont think I ever want to deal with this person again!

That was really wrong! You were only thinking of her. Is there any way to delete the comment? I know nothing about FB.

I am so sorry she did that to you and hope your son recovers quickly! I'll be thinking of your family.

Be glad to be rid of her, what a jerk. Would she rather you gave her and all her guests the flu??? Put her on the "no more cakes" for you list. You should also post on FB and all your mutual friends will see that your son has h1n1 dont mention her but say something like" I'm so disappointed I had to cancel a cake order for the weekend because my son has h1n1, luckily he is on the mend, but I couldnt risk infecting my customer and her guests"
They'll see you're not the bad guy and will probably think she's a jerk for not caring about her guests.

Erk! I would be mad too. She surely did not consider the possible impact on your business when she did this - do you think you could email her and carefully ask her to remove her post? You could also point out that you told her this in confidence.

Glad to hear your son is improving - I hope he makes a speedy recovery.

I am sorry she did that, some people has no concience, hope your son gets better soon, I would go on,abd explain why I did it,

Thank you so much Lenette. Unfortunately I cant delete it because it is her post, not mine. I wouldnt be so mad if she didnt specifically identify me. Its not that Im ashamed, its just the flu! I just think it was very inappropriate. She had to know I would see it.....I dont understand what she ws trying to accomplish??

First, I'm really sorry about your son, it so hard to see our little ones sick.

Did you offer your customer any alternative? Help arrange another cake artist, provide a list of professionals that you know can produce a quality product for her?

If you just dropped her, she's probably pretty annoyed. Getting anything more than a grocery store cake with only 48 hours notice is really difficult.

I think you were right to be concerned about spreading the flu, and she was wrong to post on Facebook. But I do think you need to understand the situation you have you have left her with. It probably would have been better to explain your concerns to her and let her decide whether or not to have you go forward with the cake.

This is probably a good time to build your network of cake buddies, who can help you out in an emergency; and who you can help out. It can go a long way to protecting your name and business when emergencies arise.

Thank you all for your thoughts...Its good to see others perspectives...I was going to post a response on fb but thought better of it bcause I was still angry. MissSweetstory, you make a good pnt. I need to build a network of cake buddies for these situations. I felt terrible about canceling but I asked the dctr & he said NOWAY!

Your cakes are gorgeous! A network would be great, I have a few places around here I can send ppl to if I have to.

Maybe you could put something on your website saying that you reserve the right to cancel a cake order due to unforseen events....?

Have your son lick a cookie and send her a complementary cookie gift basket for the "inconvience" you caused her for having to cancel...

I think you should give us her fb name and we all go leave her a comment.

I thought of this after I hit submit.

We can become the cake gang! lol We can sick (no pun intended) our cake posse on her. Hey, our gang sign can be a rolling pin or a spatula.


I hope your son feels better.

Working in the Medical Records field, I hope she knows that by posting confidential medical information on Facebook, that she is in violation of HIPPA regs, and can get into serious trouble for that. You just might want to bring that to her attention I truly hope your son gets better- what she did was really rotten, not to mention illegal!!!

I wouldnt' worry too much about being nice about it. Your son is SICK with a contagious disease and she's being all wanky about it??????

My attitude is "She drew first blood, not me."

If she wants everyone to know was a dumba$$ B*tch she's being, I'd be happy to help her out.

It absolutely breaks my heart that you would be there worried to death about your son and this horrible flu, and instead of focusing on pampering him, you have to defend your 'honor' so to speak. This woman is obviously very disappointed, and cannot see past the tip of her own nose to realize what you're going through. Some people are so convinced that they are the only ones that things 'happen to', you know? She doesn't see a woman with a potentially deathly ill child cancelling a cake to save her customer from exposure to this virus. She sees an irresponsible baker letting her personal life affect the quality of her work ethic, and screwing HER out of her cake for the most important party of the year!! (You selfish little turd, you!!)

Remember one thing... you care about others. She is not quite as considerate. Good things will come your way, and poop rolls downhill. I do have to admit though, if it were me, I'd post a comment on her post that said, "Mrs Brown, I'm so sorry to have disappointed you. I just didn't feel the guests of your party would appreciate being served a cake with H1N1 contamination. I would like to extend a ten percent discount on a replacement cake at a later date. Thank you for understanding." This makes you look like the wonderful, caring person you are, and she'll look like an inconsiderate dolt!

Whew, sorry for the lecture.

if you go to the upper right side of her post a drop down will come down and you can hide all post fromher, so no one will see it and you will have no more contact with her........my neice has H1N1 also and it is no light matter..

You know it really is a shame that she is so self absorbed. Just sad really, it speaks to the kind of person she is.

You take your energy and focus on your child. Don't waste any more of your time on her or her selfishness. Your son is far more important.

It is her facebook page and it is certainly her right to complain on it if she wants to. I can understand her frustrations if she is left looking for a cake with such notice; although she is immature and short-sighted not to realize you did this in her best interest. I wouldn't make a big deal out of it. At most she only has a 100-200 friends who wil read the complaint and only a few of them would be local, potential customers. Much less impact than when someone smears your name over mutliple review sites.

BTW this is not a HIPAA violation. She is not your son's healthcare provider and is free to tell anyone she wants that he has flu.

I just want to thank everyone for their thoughts and prayers. My son is doing much better....He is up in his room playing as I type. Fever lasted about 36 hrs. Ive been taking airborn twice a day and I feel good too. I havent responded to the womans post, Ive decided to ignore it. It helped me so much to be able to vent thru you all. Thank you so much. I love CC and I am so grateful to everyone here for your inspiration! Now I need to find some local cake buddies to network with in case this ever happens again. Thanks again guys, you all are the best

BTW the cake gang thing had me LOL!!!

I'm in Baltimore but I'm a hobby baker so I don't know how I could help you but I'd be your cake buddy Glad your son is feeling better!