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janeR88
Newbie
Joined: May 28, 2009
Posts: 4
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 Posted:
Sat Oct 31, 2009 6:58 am |
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HELP!! I made a cake for a customer. When transferring it into the cake box it cracked. I patched it but you can kind of tell it has been patched. At least I can tell. How much of a discount do I give the customer? It's a one layer 11x15 1/2 choc, 1/2 yellow that I was originally charging $35.
Please help!!! Soon
Thanks,
Janer88 |
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majka_ze
Frequent Member
Joined: Aug 21, 2008
Posts: 462
Location: Czech rep.
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Sat Oct 31, 2009 7:03 am |
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I am inclined to say no discount - what YOU can see isn't always the same as what the customer can see. Without a picture it is difficult to give you a definitive advice |
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Loucinda
Forum SuperStar!
Joined: Jan 26, 2005
Posts: 3413
Location: Central Ohio
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Sat Oct 31, 2009 7:06 am |
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I agree, don't say anything unless the customer does. For the next time, use a stronger board. I use 1/2" foamcore for sheetcakes. (the board under your cake is more than likely why it cracked - it wasn't strong enough) |
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cabecakes
Frequent Member
Joined: Sep 13, 2009
Posts: 390
Location: Coshocton, Ohio
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Sat Oct 31, 2009 7:07 am |
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Can you show us a picture. Is it the cake or the icing that cracked or both. Hard to say without seeing it. |
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janeR88
Newbie
Joined: May 28, 2009
Posts: 4
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Sat Oct 31, 2009 7:52 am |
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I told my customer and showed her where it was patched and she gave me a $10 tip! I gave her an extra board for support and told her to cut the cake box away rather that trying to take it out of the box so that she will avoid it cracking again. thanks for all your advice. Definately need to get better boards for support! |
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ttehan4
Regular Member
Joined: May 24, 2009
Posts: 194
Location: Ohio
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Sat Oct 31, 2009 8:09 am |
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I love customers like that. I love getting tips too! I had a 50.00 tip on a wedding cake before and a 75.00 tip on a bridal shower cake recently! Looovve it! |
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littlecake
Forum SuperStar!
Joined: Sep 18, 2006
Posts: 2254
Location: the fine line between genuis and insanity
Birthday: Nov 21
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Sat Oct 31, 2009 8:04 pm |
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were you using those!@#$%^&* wilton half sheet pads?
they should be shot for making those.
they fold up all the time...you can get some good ones at sams....50 for just a couple dollars more than 5 of wiltons abominations...yeah i had one fold up on me this weekend too...that's what i get for being to lazy to go to sams! |
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ttehan4
Regular Member
Joined: May 24, 2009
Posts: 194
Location: Ohio
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Sun Nov 01, 2009 6:13 am |
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Do you buy cake boards from the bakery at Sams Club? I didnt know you could do that. |
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debster
Forum Fanatic
Joined: Nov 28, 2005
Posts: 1737
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Sun Nov 01, 2009 6:34 am |
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Yes Sams sells boards and boxes I get 50 boards with 50 lids and bottoms for 50.00 I can't beat that in my area, the only thing is they don't sell quart sheets. Well not here anyway. But they do sell the plastic bottoms and lids but I don't know the price. They will tell you just ask. |
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CristyInMiami
Regular Member
Joined: Jun 10, 2008
Posts: 164
Birthday: Dec 07
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Sun Nov 01, 2009 8:03 am |
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Sams Club is a heaven for me. They supply you with a lot of things...even colored buttercream!  )
Too bad they don't sell fondant if not they would be perfect!
I am glad to have come across this post because sometimes I freak out over the littlest thing and it has happened that in trying to fix it I make it worse.
So yeah, sometimes the customer wouldn't even have noticed! |
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littlecake
Forum SuperStar!
Joined: Sep 18, 2006
Posts: 2254
Location: the fine line between genuis and insanity
Birthday: Nov 21
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Sun Nov 01, 2009 2:42 pm |
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you can even buy cakes by the case if you are in a bind.
the boxes are the cheapeat around.
you can get icing by the bucket....i love using the 50 pound buckets of fudge...it's like 35 bucks....mix it with buttercream for the best tasting ch. icing ever!
i wish i could find a good source for 1/4 sheet boxes . |
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janeR88
Newbie
Joined: May 28, 2009
Posts: 4
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Mon Nov 02, 2009 8:14 am |
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littlecake,
Ugh! yes I was using those wilton boards. Thanks for your suggestions. I sure won't buy those again. |
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snocilla
Frequent Member
Joined: Jun 17, 2009
Posts: 260
Location: Hampton Roads, VA
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Mon Nov 02, 2009 8:28 am |
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Littlecakes - Are the cake boxes out in the sales area at Sams, or do you have to go to the bakery and ask for them? |
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CristyInMiami
Regular Member
Joined: Jun 10, 2008
Posts: 164
Birthday: Dec 07
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Mon Nov 02, 2009 5:18 pm |
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| snocilla wrote: | | Littlecakes - Are the cake boxes out in the sales area at Sams, or do you have to go to the bakery and ask for them? |
Go to the bakery and ask. My Sam's club makes me place an order because they are always really busy and i guess use up what they order. |
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